NICE MARKET STORE POLICY-FAQ
Below are some questions you may have about ordering at Nice Market and the answers, which also compose our store's ordering and shipping policy. To see our delivery schedule click here.
1) Is your site secure? Do you have internet security to protect my privacy, passwords and personal information?
Yes. Your privacy and security are very important to Nice Market. We use the highest SSL (secure socket layer) 256 bit encryption technology avilable to work with internet browsers ensuring that a customer's personal information cannot be intercepted or read by third parties, spam bots and other malware and spyware that may reside on your computer. On our secure pages (login, account, orders etc.) you will notice the green lock in the address bar and the HTTPS which verifies our idenity and status as a trusted merchant, this means you are safe shopping with us. The information we keep in your customer profile is used for customer service activities ONLY. We also do not sell or license any personal information about you to any third parties, read our privacy policy for more information.
2) What is the minimum order amount?
The minimum order is W25,000 + shipping&handling*
3) When are orders shipped out? What time does my package arrive?
Orders will usually be shipped out on Tuesdays&Thursdays and arrive on Wednesdays & Fridays, you must be able to answer your phone to get your order. The cut off days for each week are Fridays at 11am for Wednesday delivery & Tuesdays at 11am for delivery on Fridays (you must make payments by this cutoff). Shipping days will change to accommodate National holidays which interfere with delivery service. If using your school address please inform us of any non-calendar holidays which coincide with our delivery schedule. It is always a good idea to provide the phone # of a Korean co-worker/friend if you do not speak Korean.
Your package may arrive anytime between 10am and 7pm on week days or 11am~6pm on Saturdays. You can track the location of your package by visiting www.ilogen.co.kr (Internet Explorer only) and pasting your tracking number (no dashes) in the box on the upper right of the screen. Otherise you can call Logen HQ toll free at 1588-9988. You will receive an email with a tracking number on Tuesday or Thursday evening when your package has been sent.
4) How can I place/pay for an order?
Method A Bank Transfer:
1. Create a login ID.
2. Add items to your cart, when you're finished proceed to checkout.
3. Fill-in your complete address (in Korean if possible) and phone number(s).
4. Wire the money to Woori Bank via internet or bank machine within 24hrs. Please bring your bank book and update it or check the bank slip for an 'ERROR' message (it is very common and looks like you paid when you in fact didn't).
5. Receive your delivery**.
6. Enjoy!!
Method B- PayPal:
1. Order online through our website(same as above).
2. Follow the prompts from the Paypal screen
3. Pay securely through PayPal either by credit card, debit card or bank transfer.
5) How can I cancel an order or return an item?
CANCELLATION & RETURNS:
*Cancellation must be made within 24hrs of receipt of payment, and CANNOT be made after FRIDAY or TUESDAY at 11am as we will have already placed many of the orders with our suppliers for specialty items which we do not usually keep in stock. There is a charge of W1,000 for bank transfer refunds to cover bank fees, no charge for Paypal refunds.
*If there is a problem with your order you must notify us immediately by email, if necessary the item can be sent back for an exchange or refund but this must be done within 5 days for non-perishable items 2 days for perishable items. No refund or exchanges will be given after 5 days. Different rules apply to the exchange of electronic goods*.
6) How are the sale of electronic goods & appliances handled?
ELECTRONIC GOODS:
*Electronic goods and small applicances are warrantied by the manufacturer and any defects or problems will be handedled by them please keep any information that accompanies goods of this nature, invoice, warranty card, including the return address. If a problem should arise please contact us immediately and we will instruct you on how to proceed. Make sure to test any items as soon as you recieve them as full refunds cannot be done after 1 week from reciept of the items, after this time exhanges or repairs as the situtation dictates will be carried out. Please note that larger items will be shipped seperately from the rest of your order and may arrive a day or two earlier. Please note some items encur a small shipping fee for returns.
7) Am I guaranteed a sale item?
*No, we reserve the right to limit quanities on all sale items, absolutely NO rain-checks will be given, sorry.
8) Are the prices advertised guaranteed?
*In short no, due to the volatile nature of currency exchange and the fact that the vast majority of our goods are imported we cannot always guarantee an advertised price, even after an item has been ordered. However the cases where this happens are rare and are usually confined to items from the US, in particular meats. We do our very best to stay on top of price fluctuations and in most cases we absorb the increase in price and adjust our site for the next shipping period but in cases where the price has risen dramatically by 15% or more we reserve the right not to provide that product at the advertised price and will suggest alternatives or refund the amount.
9) What should I inculde in my shipping address? Should I specifiy a preference for time of delivery?
*Shipping Address: Please make sure your shipping address is complete, spare no details, if it is not written in Korean we cannot guarantee seemless delivery. We do our best to transliterate the addresses in English to Korean but cannot guarantee 100% accuracy as it is not an exact science, so it's best to get someone to help you do it or edit it after the order has been placed.
*No, we cannot control when the delivery guy comes, so please don't specify a time when you want it to arrive, it all depends on your neighbourhood and where you are on his delivery route. Once packages have left us the responsibility is that of the customer and the delivery company (Logen), we provide you with a tracking and Ph# in case of problems. Usually, deliveries will come mid afternoon to early evening. You MUST be able able to answer the phone on delivery day, or provide a number of someone who can. Also return any missed calls from an unkown number.
10) What if I'm not home during delivery times?
*If you're not sure whether you'll be home or not, have someone or somewhere the delivery guy can leave your package, security guard, neighbour, I 've used the convenience store across the street for years without problems. Otherwise you may want to get it delivered to your workplace and provide the ph# of the secretary. Please don't ask for packages to be left unattended, it is against the delivery companies policy.
11) What happens if I don't answer the phone or I used the wrong address/ph#?
*We are NOT responsible for undelivered items due to customers providing incorrect addresses or phone numbers, or due to them not answering or returning phone calls on delivery day. No refunds will be issued for goods spoiled due to incomplete addresses; i.e. missing the "dong" , "gu", "bunji", or addresses without proper building numbers or any other pertinent information. If you realize you've provided incomplete information contact us ASAP, if your order has already been sent use the tracking number and contact the delivery company immediately to give them the correct information.
12) What's included in the delivery charge?
*Shipping& Handling: 1.The charge you are quoted includes an icebox/box and ice (for refrigerated items), heavier items cost more to ship.
2.Jeju Island and other outlying Islands and areas way off the main transportation grid will cost more to ship to and can take an extra day to deliver (purchase of extra ice recommended).
13) How much does delivery cost?
*Currently charges range from 5500~9900KRW for small (25~74,999) med. (75,000~99,999), LG (100,000~149,999) and XL (150,000~300,000). For orders over W300,000 please contact us for custom delivery pricing.
14) Why does it sometimes take more than a few days to get my order?
It takes us a little more time to put orders together because we use over a dozen different suppliers, all with different shipping schedules, as well as make trips to wholesalers to fulfill your order with terrific groceries. So it's best to order slightly ahead of the time you actually want to get your order. If you follow our delivery schedule you'll receive your package within 3~4 business days.
15) What are the terms of coupons issued by Nice Market?
* Any and all coupons and special offers or giveaways are limited to one use per customer per order and automatically expire 3 months after date of receipt (notification). Coupons can ONLY be applied to orders over ₩50,000.
By placing an order with us you agree to the terms and conditions stated above. Please feel free to contact us regarding our policy or with any other questions you may have.
Thank you for shopping with us!
Nice Market