NICE MARKET STORE POLICY & FAQ
Below are some questions you may have about ordering at Nice Market and the answers, this also serves as our store's ordering and shipping policy. To see our delivery schedule click here.
1) Is your site secure? Do you have internet security to protect my privacy, passwords and personal information?
2) What is the minimum order amount?
There is no longer a minimum order!
3) When are orders shipped out? What time does my package arrive? What do I do if it hasn't arrived yet?
A. Orders will usually be shipped out on Tuesdays&Thursdays and arrive on Wednesdays & Fridays (remember that outlying Islands sometimes take and extra day), you must be able to answer your phone to get your order. There are 2 cut off days each week; #1 is Tuesdays at 10am for delivery on Fridays and #2 is Fridays at 10am for Wednesday delivery (you must make payments by this cutoff). Shipping days will change to accommodate National holidays which interfere with delivery service, this usually means a delay of 1 day so order accordingly. If using your school address please inform us of any non-calendar holidays which coincide with our delivery schedule. Always provide the phone # of a Korean co-worker/friend if you do not speak Korean.
B. Your package may arrive anytime between 10am and 8pm on week days or 11am~6pm on Saturdays. You can track the location of your package by visiting www.ilogen.co.kr (Internet Explorer only) and pasting your tracking number (no dashes) in the box on the upper right of the screen. Otherise you can call Logen HQ toll free at 1588-9988. You will receive an email with a tracking number late Tuesday or Thursday evening when your package has been sent (if you don't get a tracking # by the day of delivery it is likely you missed the deadline and it's coming the next delivery day).
C. Customers MUST be proactive in these matters, if the package hasn't arrived by early evening contact the delivery company, NOT Nice Market, contacting us will only result in further delays as we may not receive your message immediately and when we do get it it may already be after the delivery companies hours. In addition we do not know your neighbourhood and may not be of great help when it comes to determining a location where your package may have been left. We will not be held responsible for spoiled goods if these steps were not followed, however we will always do our best to help when we can and resolve issues that occur.
4) How can I place/pay for an order?
Method A Bank Transfer:
1. Create a login ID.
2. Add items to your cart, when you're finished proceed to checkout.
3. Fill-in your complete address (in Korean if possible) and phone number(s).
4. Wire* the money to Woori Bank via internet or bank machine within 24hrs. Please bring your bank book and update it or check the bank slip for an 'ERROR' message (it is very common and looks like you paid when you in fact didn't).
5. Receive your delivery**.
*If wiring money from bank account other than your own OR with a different name than in your order please indicate the order# in the bank transfer "note" area, only write it as follows #2678 (long messeages will be cut off looking like this: order#26, which doesn't help)
Method B- PayPal:
1. Order online through our website(same as above).
2. Follow the prompts from the Paypal screen
3. Pay securely through PayPal either by credit card, debit card or bank transfer.
5) How can I cancel an order or return an item?
CANCELLATION & RETURNS:
>Cancellations or requests for order changes must be made within 24hrs of receipt of payment, and CANNOT be made within 24hrs of our FRIDAY or TUESDAY deadlines as we will have already placed many of the orders with our suppliers for specialty items which we do not usually keep in stock. There is a charge of W1,000 for bank transfer refunds to cover bank fees, no charge for Paypal refunds.
>If there is a problem with your order you must notify us immediately by email, if necessary the item* can be sent back for an exchange or refund but this must be done within 4 days for non-perishable items 2 days for perishable items. No refund or exchanges will be given after 5 days. Different rules apply to the exchange of electronic and seasonal goods**.
*All photos or pictures of items/products are for illustrative purposes only. We will not be bound by any misinterpretation of any particular photo(s), most are accurate photos but we sometimes use generic placeholder images; ALWAYS read the product description for accurate information on size, weight or what's included.
**Seasonal goods (Christmas, Halloween, Valentines, etc.) CANNOT be returned after the day of the holiday or the day the holiday was celebrated on for obvious reasons. You can however return defective UNUSED items as long as we are notified (and confirm) on the day the item was delivered. We cannot accept any returns after the date of receipt of seasonal items or due to a customer's absence or incorrect address/ph# that results in a failure/delay in receiving their delivery, sorry.
6) How are the sale of electronic goods & appliances handled?
*Electronic goods and small applicances are warrantied by the manufacturer and any defects or problems will be handedled by them please keep any information that accompanies goods of this nature, invoice, warranty card, including the return address. If a problem should arise please contact us immediately and we will instruct you on how to proceed. Make sure to test any items the same day you recieve them as full refunds cannot be done after 1 week from reciept of the items, after this time exhanges or repairs as the situtation dictates will be carried out. Please note that larger items will be shipped seperately from the rest of your order and may arrive a day or two earlier. Also note some items encur a small shipping fee for returns. Customers are responsible for contacting the distributor or manufacter directly as only they can OK the refund or exchange and the item must be shipped directly to them, we will help you by providing all neccessary information. Items must be UNUSED in original packaging/protection with all booklets and other materials included or full refunds cannot be given.
7) Am I guaranteed a sale item?
*No, we reserve the right to limit quanities on all sale items, absolutely NO rain-checks will be given, sorry.
8) Are the prices advertised guaranteed?
9) What should I inculde in my shipping address? Should I specifiy a preference for time of delivery?
*Shipping Address: Please make sure your shipping address is complete, spare no details, if it is not written in Korean we cannot guarantee seemless delivery. We do our best to transliterate the addresses in English to Korean but cannot guarantee 100% accuracy as it is not an exact science, so it's best to get someone to help you do it or edit it after the order has been placed.
*No, we cannot control when the delivery guy comes, so please don't specify a time when you want it to arrive, it all depends on your neighbourhood and where you are on his delivery route. Once packages have left us the responsibility is that of the customer and the delivery company (Logen), we provide you with a tracking and Ph# in case of problems. Usually, deliveries will come mid afternoon to early evening. You MUST be able able to answer the phone on delivery day, or provide a number of someone who can. Also return any missed calls from an unkown number.
10) What if I'm not home during delivery times?
*If you're not sure whether you'll be home or not, have someone or somewhere the delivery guy can leave your package, security guard, neighbour, I 've used the convenience store across the street for years without problems. Otherwise you may want to get it delivered to your workplace and provide the ph# of the secretary. Please don't ask for packages to be left unattended, it is against the delivery companies policy.
11) What happens if I don't answer the phone or I used the wrong address/ph#?
*We are NOT responsible for undelivered items due to customers providing incorrect addresses or phone numbers, or due to them not answering or returning phone calls on delivery day. No refunds will be issued for goods spoiled due to incomplete addresses; i.e. missing the "dong" , "gu", "bunji", or addresses without proper building numbers or any other pertinent information. If you realize you've provided incomplete information contact us ASAP, if your order has already been sent use the tracking number and contact the delivery company immediately to give them the correct information.
12) What's included in the delivery charge?
*Shipping& Handling: 1.The charge you are quoted includes an icebox/box and ice (for refrigerated items), heavier items cost more to ship.
2.Jeju Island and other outlying Islands and areas way off the main transportation grid will cost more to ship to and can take an extra day to deliver (purchase of extra ice recommended).
13) How much does delivery cost?
*Currently charges range from 5500~9900KRW for small (25~74,999) med. (75,000~99,999), LG (100,000~149,999) and XL (150,000~300,000). For orders over W300,000 please contact us for custom delivery pricing.
14) Why does it sometimes take more than a few days to get my order?
It takes us a little more time to put orders together because we use over a dozen different suppliers, all with different shipping schedules, as well as make trips to wholesalers to fulfill your order with terrific groceries. So it's best to order slightly ahead of the time you actually want to get your order. If you follow our delivery schedule you'll receive your package within 3~4 business days.
15) What are the terms of coupons issued by Nice Market?
* Any and all coupons and special offers or giveaways are limited to one use per customer per order and automatically expire 3 months after date of receipt (notification). Certain coupons can only be applied to orders over ₩50,000.
By placing an order with us you agree to the terms and conditions stated above. Please feel free to contact us regarding our policy or with any other questions you may have.
Thank you for shopping with us!